Privacy and data handling
A plain-English explanation of what we collect, why, and how long we keep it.
What we collect and why
When you send an assessment enquiry, we collect the details you provide: your name, email address, WhatsApp number if you share it, country, CIPD level, unit, deadline, word count and your description of the support you need. We use this information only to review your enquiry, respond to you, and prepare a quote.
Assessment documents
If you upload documents (an assessment brief, a draft, or assessor feedback), they are stored with Vercel's file storage service (Vercel Blob) at unguessable, non-indexed web addresses, and are accessed only by us to review your enquiry. Only upload documents relevant to your enquiry, and remove unnecessary personal or confidential workplace information where possible.
Email notifications
Your enquiry is delivered to us as an internal email through Resend, our email provider. If you request our free checklist, your email address is stored with Resend so we can provide the resource and occasional CIPD study tips; you can unsubscribe at any time.
Analytics
We use Vercel Web Analytics to understand how the site is used (pages viewed, buttons clicked). Analytics never receives your name, email address, phone number, documents or the text of your enquiry.
Retention and deletion
Enquiry emails are retained as our record of your enquiry. Uploaded documents for enquiries that do not proceed are deleted periodically, normally within 90 days. You can ask us to delete your enquiry details and documents at any time by messaging us on WhatsApp or emailing us, and we will do so.
What we don't do
We do not sell or share your information with third parties for marketing. We do not use your documents for anything other than reviewing your enquiry and providing the support you request.